my pio support

making an account

accounts are optional. you can play my pio as a guest.

to make one: tap the profile icon (top right) → create an account → enter your birthday → enter your email → type the 6-digit code we email you.

signing back in

tap the profile icon → i already have one → enter the email you signed up with → type the 6-digit code.

if the app can't find an account for that email, use create an account instead.

code didn't arrive?

check your spam folder, then tap resend code after a minute. each code works for a little while, so use the newest one.

delete your account

fastest way, in the app: open pio → tap the profile icon (top right) → delete account → confirm.

don't have the app anymore? email hello@pio.land with the subject "delete my account" from the email address your pio account uses. we'll delete your account within 30 days.

what gets deleted

• your account and email address
• your cloud save (pio's progress, coins, streak, rooms, cosmetics)
• your profile name and avatar
• any seasonal draw entry

there is no recovery afterwards. the save on your own phone can only be removed by deleting the app.

more about my pio

• privacy policy
• season 1 draw rules